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Faragha Sera

Faragha yako ni muhimu kwetu. Jifunze jinsi tunavyoshughulikia data yako.

1. Introduction

At BeeCastly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email, password)
  • Contact information (phone number, address)
  • Payment information (processed securely by our payment providers)
  • Communication preferences
  • Customer support inquiries

3. WhatsApp Data Collection

When you use our WhatsApp Business Platform integration, we collect and process the following data:

  • Phone Numbers: Your WhatsApp Business phone number and the phone numbers of your contacts/recipients stored in your contact lists
  • Message Content: The content of messages sent and received through the platform, including text, media, templates, and delivery status
  • Contact Lists: Names, phone numbers, and any additional information you upload or sync to your contact database
  • Conversation Metadata: Timestamps, read receipts, message IDs, and conversation thread information
  • WhatsApp Business Account Information: WABA ID, phone number ID, and business verification status

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Send WhatsApp messages, broadcasts, and campaigns to your contacts
  • Process transactions and send related information
  • Generate campaign analytics, delivery reports, and engagement metrics
  • Send technical notices, updates, and support messages
  • Respond to your comments and questions
  • Personalize your experience
  • Monitor and analyze trends and usage

5. Data Sharing with Meta

We share certain data with Meta Platforms, Inc. to facilitate the WhatsApp Business Platform services:

  • Message Content: Messages are transmitted through Meta's WhatsApp Business API infrastructure
  • Phone Numbers: Recipient phone numbers are shared with Meta to deliver messages
  • Template Messages: Message templates must be submitted to Meta for approval before use
  • Analytics Data: Delivery status, read receipts, and engagement metrics are processed by Meta

Meta's use of this data is governed by their Business Data Processing Terms and Privacy Policy. We do not sell your data to Meta or any third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

Depending on your location (including GDPR for EU residents and CCPA for California residents), you have the following rights:

  • Access: Request a copy of your personal information we hold
  • Correction: Correct inaccurate or incomplete information
  • Deletion: Request deletion of your personal data (subject to legal obligations)
  • Portability: Export your contact lists and campaign data in a structured format (CSV/JSON)
  • Objection: Object to certain processing of your data
  • Restriction: Request limitation of processing in certain circumstances

To exercise these rights, please contact us using the information in Section 9 below.

8. Data Retention

We retain your data for the following periods:

  • Account Data: Retained while your account is active; deleted 30 days after account closure
  • Contact Lists: Retained until you delete them or close your account
  • Message Content & History: Retained for 12 months from the date of sending
  • Campaign Analytics: Retained for 24 months for reporting purposes
  • Payment Records: Retained for 7 years as required by tax regulations
  • Support Tickets: Retained for 3 years after resolution

You may request earlier deletion of specific data by contacting us.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

10. Data ya Mtumiaji wa Google (Muunganisho wa Gmail)

Sehemu hii inatumika tu ikiwa unachagua kuunganisha kisanduku cha barua cha Gmail au Google Workspace kwenye BeeCastly. Kuunganisha kisanduku cha barua ni hiari, na unaweza kutenganisha muunganisho wakati wowote.

Tunachofikia. Tunatumia kuingia kwa Google kuomba ruhusa ya https://mail.google.com/ na anwani yako ya barua pepe. Tunaomba ruhusa hii kwa sababu tunaungana na kisanduku chako cha barua kwa kutumia itifaki za kawaida za IMAP na SMTP, na hiyo ni ruhusa pekee ambayo Google inatoa kwa ufikiaji huo. Hatuombi na hatuhifadhi kamwe nenosiri lako la Google.

Kwa nini tunaifikia:

  • Kusoma barua zinazoingia: ili wewe na timu yako muweze kuona na kujibu barua pepe za wateja ndani ya BeeCastly
  • Kutuma barua: ili majibu yako yatoke kwenye anwani yako mwenyewe na yabaki katika mazungumzo yale yale kwa mteja
  • Anwani yako ya barua pepe: ili kukuonyesha kisanduku kipi cha barua kimeunganishwa

Tunachohifadhi kutoka kwa kisanduku cha barua kilichounganishwa:

  • Mstari wa mada na maudhui kamili ya barua pepe zilizopokelewa katika kisanduku hicho cha barua
  • Jina na anwani ya barua pepe ya mtumaji, ambayo tunatumia kuunda au kusasisha kumbukumbu ya mawasiliano
  • Kitambulisho cha ujumbe na wakati ulipotumwa, ili majibu yapangwe katika mfuatano sahihi

Hatupakui na hatuhifadhi viambatisho vya barua pepe, na tunapolandanisha tunaangalia tu barua za siku chache zilizopita.

Majibu yanayosaidiwa na akili bandia. Ikiwa unawasha majibu ya barua pepe yanayosaidiwa na akili bandia, maudhui ya barua pepe inayoingia hutumwa kwa mtoa huduma wa akili bandia wa upande wa tatu (kwa mfano OpenAI au OpenRouter) kwa lengo moja tu la kuandaa jibu linalopendekezwa ili uliangalie. Kipengele hiki kimezimwa kwa chaguo-msingi na kinahitaji ridhaa yako ya wazi, ambayo unaweza kuiondoa wakati wowote. Hatutumii maudhui ya barua pepe zako kufunza mifumo ya akili bandia. Ikiwa hutoi ridhaa, hakuna maudhui ya barua pepe yanayotumwa kwa mtoa huduma yeyote wa akili bandia.

Limited Use (Matumizi Yenye Mipaka). Matumizi na uhamishaji wa BeeCastly wa taarifa zilizopokelewa kutoka kwa API za Google kwenda kwa programu nyingine yoyote yanafuata Google API Services User Data Policy (Sera ya Data ya Mtumiaji ya Huduma za API za Google), pamoja na mahitaji yake ya Limited Use. Hasa:

  • Tunatumia data ya mtumiaji wa Google tu kutoa na kuboresha vipengele vilivyoelezwa hapo juu, ambavyo unaviona katika bidhaa
  • Hatuhamishi data ya mtumiaji wa Google kwa pande nyingine, isipokuwa inapohitajika kutoa vipengele hivi, kwa madhumuni ya usalama, au kutii sheria inayotumika
  • Hatutumii data ya mtumiaji wa Google kwa madhumuni ya matangazo, na hatuiuzi kamwe
  • Haturuhusu watu kusoma data yako ya mtumiaji wa Google, isipokuwa umetupa ridhaa yako mahususi, inahitajika kwa madhumuni ya usalama kama vile kuchunguza matumizi mabaya, au sheria inaihitaji

Kuhifadhi na kufuta data hii:

  • Unapotenganisha muunganisho: tunaondoa ufikiaji wetu na Google na kufuta barua tulizolandanisha kutoka kwa kisanduku hicho cha barua
  • Unapofuta akaunti yako: tunaondoa ufikiaji wetu na Google na barua zote zilizolandanishwa zinaondolewa
  • Kiotomatiki: maudhui ya ujumbe uliolandanishwa yanafutwa miezi 12 baada ya kuyapokea, kama ilivyoelezwa katika Sehemu ya 8
  • Moja kwa moja na Google: unaweza kuondoa ufikiaji wetu wakati wowote kutoka kwenye ukurasa wa ruhusa za Akaunti ya Google

Ilisasishwa mwisho: 19 Agosti 2026