Introducing AI-Powered Auto-Replies for Customer Support

AI Meets Customer Support

We're excited to announce AI-powered auto-replies in BeeCastly! Connect your preferred AI provider and let intelligent assistants handle customer inquiries 24/7.

Supported AI Providers

• NVIDIA NIM — Enterprise-grade AI with Llama and Kimi models
• OpenAI — GPT-4o and GPT-4o-mini
• Anthropic — Claude 3.5 Sonnet
• Google AI — Gemini Pro
• Groq — Ultra-fast inference
• Ollama — Self-hosted, private AI

How It Works

1. Configure your AI provider in Settings → AI
2. Write a system prompt that describes your business and tone
3. Enable auto-reply for your preferred channels
4. Set up knowledge base for your AI chatbot
5. Monitor and improve with conversation analytics

Key Features

Smart Context

The AI understands conversation history and responds contextually, not just to individual messages.

Channel-Aware

Different tones for different channels — casual on WhatsApp, professional on email.

Human Handoff

When the AI isn't confident, it flags the conversation for human review.

Rate Limiting

Control costs by setting daily message limits per visitor.

Get Started

Navigate to Settings → AI in your dashboard to configure your first AI provider.