1. Introduction
At BeeCastly, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, password)
- Contact information (phone number, address)
- Payment information (processed securely by our payment providers)
- Communication preferences
- Customer support inquiries
3. WhatsApp Data Collection
When you use our WhatsApp Business Platform integration, we collect and process the following data:
- Phone Numbers: Your WhatsApp Business phone number and the phone numbers of your contacts/recipients stored in your contact lists
- Message Content: The content of messages sent and received through the platform, including text, media, templates, and delivery status
- Contact Lists: Names, phone numbers, and any additional information you upload or sync to your contact database
- Conversation Metadata: Timestamps, read receipts, message IDs, and conversation thread information
- WhatsApp Business Account Information: WABA ID, phone number ID, and business verification status
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Send WhatsApp messages, broadcasts, and campaigns to your contacts
- Process transactions and send related information
- Generate campaign analytics, delivery reports, and engagement metrics
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Personalize your experience
- Monitor and analyze trends and usage
5. Data Sharing with Meta
We share certain data with Meta Platforms, Inc. to facilitate the WhatsApp Business Platform services:
- Message Content: Messages are transmitted through Meta's WhatsApp Business API infrastructure
- Phone Numbers: Recipient phone numbers are shared with Meta to deliver messages
- Template Messages: Message templates must be submitted to Meta for approval before use
- Analytics Data: Delivery status, read receipts, and engagement metrics are processed by Meta
Meta's use of this data is governed by their Business Data Processing Terms and Privacy Policy. We do not sell your data to Meta or any third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on your location (including GDPR for EU residents and CCPA for California residents), you have the following rights:
- Access: Request a copy of your personal information we hold
- Correction: Correct inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Export your contact lists and campaign data in a structured format (CSV/JSON)
- Objection: Object to certain processing of your data
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, please contact us using the information in Section 9 below.
8. Data Retention
We retain your data for the following periods:
- Account Data: Retained while your account is active; deleted 30 days after account closure
- Contact Lists: Retained until you delete them or close your account
- Message Content & History: Retained for 12 months from the date of sending
- Campaign Analytics: Retained for 24 months for reporting purposes
- Payment Records: Retained for 7 years as required by tax regulations
- Support Tickets: Retained for 3 years after resolution
You may request earlier deletion of specific data by contacting us.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
- Email: [email protected]
- Data Protection Requests: [email protected]
- Response Time: We respond to data requests within 30 days
Last updated: March 2, 2026