Question 1

What is BeeCastly?

Accepted Answer

BeeCastly is a multi-channel marketing platform that allows you to manage WhatsApp, Email, SMS, and Telegram campaigns from a single dashboard. It helps businesses streamline their marketing communications and reach customers on their preferred channels.

Question 2

How do I get started?

Accepted Answer

Simply sign up for a free account, connect your messaging channels (WhatsApp Business API, email provider, SMS gateway), and start creating campaigns. Our onboarding guide will walk you through the setup process.

Question 3

Is there a free trial?

Accepted Answer

Yes! We offer a free plan that includes up to 100 contacts and 500 messages per month. You can upgrade to a paid plan as your needs grow.

Question 4

What channels does BeeCastly support?

Accepted Answer

BeeCastly supports WhatsApp Business API, Email (SMTP, Gmail OAuth, Amazon SES), SMS (Twilio, MSG91, Vonage, AWS SNS), and Telegram Bot API. We're constantly adding new channels based on customer demand.

Question 5

Can I send bulk messages?

Accepted Answer

Yes, you can create broadcast campaigns to send messages to multiple contacts at once. Each channel has its own rate limits and best practices that our system helps you follow.

Question 6

Do you offer automation?

Accepted Answer

Yes! Our workflow builder allows you to create automated sequences based on triggers like user actions, time delays, or external events. You can also set up drip campaigns, AI auto-replies, and rule-based autoresponders.

Question 7

What AI features are available?

Accepted Answer

BeeCastly supports AI-powered auto-replies using OpenAI, Anthropic, Google AI, Groq, Ollama (self-hosted), or custom providers. You can configure per-channel auto-reply, passive mode for human review, and customize system prompts.

Question 8

How does pricing work?

Accepted Answer

We offer tiered pricing based on the number of contacts and messages you send. Our Starter plan begins at $29/month for up to 1,000 contacts. View our pricing page for detailed information.

Question 9

Can I change plans?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any charges.

Question 10

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. Enterprise customers can also pay via invoice.

Question 11

Is BeeCastly GDPR compliant?

Accepted Answer

Yes, BeeCastly is fully GDPR compliant. We provide tools for managing consent, handling data deletion requests, and maintaining audit logs. Our data processing agreements are available for Enterprise customers.

Question 12

How secure is my data?

Accepted Answer

We use industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. Our infrastructure is hosted on SOC 2 Type II certified data centers with 24/7 security monitoring.

Question 13

Do you handle opt-outs?

Accepted Answer

Yes, our system automatically processes opt-out requests across all channels and maintains a suppression list to ensure compliance with anti-spam regulations.

Câu hỏi Thường gặp

Getting Started

Features & Channels

Pricing & Billing

Compliance & Security