DocsCampaigns
Campaigns & Broadcasts
Send targeted campaigns across WhatsApp, Email, and SMS from a single dashboard.
Campaign Types
Template-based broadcasts with media support
HTML emails with rich editor and tracking
SMS
Text message campaigns with link tracking
Creating a Campaign
- Go to Campaigns → Broadcasts → Create
- Choose your channel: WhatsApp, Email, or SMS
- Select your audience — filter by tags, segments, or custom fields
- Compose your message:
- WhatsApp: Select an approved template and map variables
- Email: Use the rich text editor, add subject line and preview text
- SMS: Write your message (160 chars for standard SMS)
- Add personalization tokens:
{{name}},{{phone}}, custom fields - Preview and send a test message
- Send Now or Schedule for later
Campaign Analytics
Delivery rate — Percentage of messages successfully delivered
Open rate — Email opens tracked via pixel (WhatsApp: read receipts)
Click rate — Link clicks with UTM parameter tracking
Reply rate — Responses received from recipients
Bounce/Fail rate — Failed deliveries with error details