지식 베이스
AI 챗봇이 답변에 참고할 정보를 제공하세요. 쇼핑몰에서 자동으로 채워진 글, 직접 쓴 글, 가져온 자료, 챗봇이 처리하지 못한 질문의 답변이 포함됩니다.
What it is for
The Knowledge Base holds the facts about your business: hours, prices, policies and answers to common questions. Your AI chatbot reads it when it answers customers on WhatsApp, on Instagram and in the chat widget on your website, so its answers are about your business, not guesses. Find it under AI Hub → Knowledge Base.
Ways to fill it
Filled in from your shop
When you set up a shop from a business-type pack, articles are written from your shop details: opening hours, contact and location, services and prices, products and prices, and an About article.
Write your own
Click Create Article. Give it a title and content, and put it in a category. Publish it when it is ready.
Import in bulk
Click Import Articles and upload Markdown, text or CSV files. Imported articles start as drafts, so nothing goes live until you publish it.
Unanswered questions
This tab lists questions customers asked that the AI could not answer. Write the answer and click Add to Knowledge Base. The AI uses it from the next reply.
Get the chatbot answering
1Publish your articles
The AI only uses published articles. Drafts stay hidden from it.
2Train your chatbot
Go to AI Hub → Chatbots and open your bot. On its Knowledge Base tab you can also add a website address, text, or files (PDF, Word, text, Markdown or CSV) just for that bot.
3Switch on the channel
On the bot, turn on the channels it should answer on. For WhatsApp, switch on WhatsApp AI.