Docsجهات الاتصال وإدارة علاقات العملاء

جهات الاتصال وإدارة علاقات العملاء

قم باستيراد جهات الاتصال وتنظيمها باستخدام العلامات وإدارة مسار CRM الخاص بك.

Adding Contacts

Manual

Add contacts one by one from Contacts & CRM → All Contacts

CSV Import

Upload a CSV file with name, phone, email, and tags

API / Forms

Contacts are created for you from the API, forms, funnels and chats

Organization

Tags — Label contacts with multiple tags (e.g., "VIP", "Lead", "Newsletter"). Use tags to filter audiences for campaigns.
Segments — Create dynamic segments based on tags, custom fields, activity, and channel. Segments auto-update as contacts change.
Custom Fields — Add any custom field (text, number, date, dropdown) to store extra data like company name, plan, or purchase history.
CRM Pipeline — Visual drag-and-drop pipeline in Contacts & CRM → Pipeline. Create custom stages, assign deals, and track revenue.

Import Workflow

CSV Import Format

Your CSV should have columns: name, phone, email, tags (comma-separated). Optional columns: country, company.

Go to Contacts & CRM → All Contacts and choose import (a CSV file or a Google Sheet)
Upload your file. You can import up to your plan's contact limit
Map CSV columns to contact fields
Preview the import — review duplicates and errors
Confirm import — contacts are created with auto-assigned tags

CRM Pipeline

Go to Contacts & CRM → Pipeline to open the pipeline board.

Create custom stages (e.g., "New Lead" → "Qualified" → "Proposal" → "Won").

Drag contacts between stages. Add notes, set follow-up dates, and assign team members.

Contacts API

bash

curl -X POST https://beecastly.com/api/v1/contacts \
  -H "x-api-key: YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "name": "John Doe",
    "phone": "+1234567890",
    "email": "[email protected]",
    "tags": ["lead", "newsletter"]
  }'

bash·List contacts

curl "https://beecastly.com/api/v1/contacts?page=1&limit=50" \
  -H "x-api-key: YOUR_API_KEY"

Campaigns Contacts API