Skip to main content
DocsLive Chat

Live Chat

Add a live chat widget to your website. Visitors can chat with your team or AI in real-time.

Features

AI Auto-Reply

AI answers common questions using your knowledge base. Default ON for all new conversations.

Agent Handoff

Toggle AI off per conversation to chat as a human agent. Assign chats to team members.

Unified Inbox

All live chat conversations appear in Messages → Live Chat alongside WhatsApp, Email, and SMS.

Customizable Widget

Change colors, greeting message, position, and pre-chat form fields.

Installation

  1. Go to Messages → Chat Settings in your dashboard
  2. Customize the widget appearance (color, greeting, position)
  3. Go to the Install tab and copy the embed code
  4. Paste the code before the closing </body> tag on your website
  5. The widget will appear on your site immediately

Embed Code Example

<script
  src="https://beecastly.com/api/livechat/widget.js"
  data-tenant-id="YOUR_TENANT_ID"
  data-api="https://beecastly.com/api"
  defer>
</script>

AI Auto-Reply

By default, all new live chat conversations have AI auto-reply enabled. The AI uses your trained knowledge base (from AI Assistants) to answer visitor questions automatically.

To take over as a human:

  • Open the conversation in Messages → Live Chat
  • Click the "AI ON" toggle in the chat header to switch to "AI OFF"
  • You can now type and send messages as a human agent
  • Re-enable AI anytime by clicking the toggle again

If a visitor asks to "speak to a human" or similar phrases, the AI automatically detects the escalation request and disables itself for that conversation.