Question 1

What is BeeCastly?

Accepted Answer

BeeCastly lets you run your whole business from one place: WhatsApp and your other customer chats, your online shop, bookings, and AI that replies to customers for you. It's made by Jassweb for small business owners, agencies and freelancers.

Question 2

How do I get started?

Accepted Answer

Sign up for the Free plan. You don't need a card. Pick your business type from 29 ready-made packs, and BeeCastly sets up your shop, catalogue, booking page, WhatsApp bot, follow-up automations and a welcome offer in one click. Then connect WhatsApp by scanning a QR code.

Question 3

Is there a free plan?

Accepted Answer

There's no trial on paid plans. Instead, the Free plan is free forever, with no card and no expiry. It includes 250 contacts, 50 messages a day and 1 user. Upgrade whenever you need more.

Question 4

Which channels does BeeCastly support?

Accepted Answer

Five channels, all in one inbox called Messages: WhatsApp, Email, SMS, Instagram and Live Chat. Connect WhatsApp by scanning a QR code, or use the official Meta WhatsApp Cloud API. Email works with any SMTP server (including Amazon SES, SendGrid and Mailgun) or with Gmail and Google Workspace using an App Password. SMS goes out through your own Twilio account and is send-only. Instagram DM and comment automation is in Beta.

Question 5

Can I send bulk messages?

Accepted Answer

Yes. In Campaigns you can send broadcasts on WhatsApp, Email and SMS. You can schedule them, choose an audience segment and use templates. How many messages you can send each day depends on your plan.

Question 6

Do you offer automation?

Accepted Answer

Yes. Automations runs actions for you when something happens. Chatbot Workflows lets you build chat flows with buttons, menus and branches. Your BeeCastly shop can also send cart-recovery and follow-up messages on WhatsApp.

Question 7

What AI features are available?

Accepted Answer

AI chatbots answer your customers 24/7 on WhatsApp, Instagram and your website chat, using your Knowledge Base. They can share prices, take bookings and orders, and hand over to a person. You also get AI Content for posts and blogs, Image Studio, the AI Daily Briefing and an AI Assistant that answers questions about your business. AI Teams, AI Voice Calls and Video Studio are in Beta. Use the built-in AI, or add your own key from OpenAI, Anthropic, Google Gemini, Groq, OpenRouter or DeepSeek.

Question 8

How does pricing work?

Accepted Answer

There are five plans: Free, Starter, Growth, Pro and Agency. Each plan sets limits like contacts, messages per day, team members and AI allowance. Pay monthly, or pay yearly and get 2 months free. See the pricing page for today's prices in your currency.

Question 9

Can I change or cancel my plan?

Accepted Answer

Yes. Upgrade whenever you need more. You can also cancel any time. Your plan stays active until the end of the period you've already paid for, and then your account moves to the Free plan.

Question 10

What payment methods do you accept?

Accepted Answer

In US dollars, you pay by card through Stripe. In Indian rupees, you pay through Razorpay, which accepts cards and UPI. Prices in other currencies are shown for reference and charged in US dollars. We don't accept PayPal.

Question 11

Can I export or delete my data?

Accepted Answer

Yes. You can download a copy of your account data at any time, and you can ask for your account to be deleted.

Question 12

How secure is my data?

Accepted Answer

The keys and passwords you connect, such as your email, SMS and AI provider details, are stored encrypted with AES-256-GCM. Each team member gets a role (Owner, Admin, Manager, Member, Viewer or Worker), so people only see and do what they need.

Question 13

Do you handle opt-outs?

Accepted Answer

Yes. When a contact replies STOP, or a similar word like "unsubscribe", on WhatsApp, BeeCastly marks them as unsubscribed and tags them, so future campaigns skip them. You also get a notification so you know it happened.

Frequently Asked Questions

Getting Started

Features & Channels

Pricing & Billing

Security & Privacy

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