Messages
Unified inbox for all your channels - WhatsApp, Email, SMS, Instagram, and Live Chat.
Overview
The Messages hub provides a unified inbox for all your communication channels. Manage conversations across WhatsApp, Email, SMS, Instagram DM, and Live Chat from a single interface with powerful features like quick replies, media sharing, and conversation management.
Channels
Cloud API and Baileys support, templates, quick replies
Email conversations and thread management
SMS
SMS messaging and delivery tracking
Instagram DM
Instagram direct messages integration
Live Chat
Website live chat widget and conversations
WhatsApp Features
Templates
Send approved template messages for marketing
Quick Replies
Custom canned responses with slash commands
Media Sharing
Send images, videos, audio, documents
Voice Messages
Record and send voice notes
Location
Share your current location
Emojis
Rich emoji picker and reactions
Conversation Management
Archive
Hide conversations from inbox view
Mute
Silence notifications (8h, 1w, forever)
Export
Export chat as TXT or CSV
Disappearing Messages
Auto-delete messages (24h, 7d, 90d)
Assignment
Assign conversations to team members
Mark Unread
Mark conversations as unread for follow-up
Organization
Search
Find conversations by contact or message
Filters
Filter by status, tags, date range
Tags
Organize conversations with custom tags
Sorting
Sort by newest, oldest, unread, most messages
Contact Features
Contact Notes
Add and edit notes for each contact
Shared Media
View all media shared in conversation
Intel
Business intelligence from conversations
Copy Message
Copy message text to clipboard