อีคอมเมิร์ซ

Supported Platforms

Key Features

• Order Notifications — Automatically send order confirmations, shipping updates, and delivery notifications via WhatsApp.
• Abandoned Cart Recovery — Detect abandoned carts and send automated follow-up messages with a link to complete the purchase.
• Product Sync — Products sync automatically from your store. Use them in campaigns and funnels.
• Revenue Tracking — View order totals, average order value, and revenue trends in the E-Commerce dashboard.

WooCommerce Setup

1. Go to E-Commerce in the dashboard and click Connect Store.
2. Select WooCommerce and enter your store URL.
3. Install the BeeCastly WordPress plugin from the link provided.
4. Copy the API key from BeeCastly and paste it in the plugin settings.
5. Products and orders will begin syncing automatically.

Ecommerce Automation Flows

Build automated workflows that trigger based on customer actions in your store. Go to Campaigns → E-Commerce Automations to get started.

Creating a Flow

1. Click + New Flow on the E-Commerce Automations page.
2. Choose a pre-built template (e.g. Abandoned Cart Recovery) or create a blank flow.
3. Select your trigger — the event that starts the flow (e.g. Cart Abandoned, Order Placed).
4. Add action steps using the + Add Step button or the + icon between existing steps.
5. Configure each step (message content, delay duration, condition rules).
6. Review the flow and click Activate when ready.

Available Triggers

• Cart Abandoned — Customer leaves items in cart without completing checkout.
• Order Placed — A new order is completed by a customer.
• Order Fulfilled — An order has been shipped or delivered.
• Customer Created — A new customer account is created in your store.
• Payment Failed / Product Viewed / Manual Start / Custom Event

Step Types

• Send WhatsApp / Email / SMS — Send a message to the customer using a template or custom content.
• Delay — Wait a fixed time (e.g. 30 minutes, 24 hours) before the next step.
• Condition — Branch the flow based on a field value (e.g. cart value > 1000).
• Add/Remove Tag, Update Field, Webhook, Goal, Exit — Manage contact data or integrate with external systems.

Activating a Flow

Before a flow can be activated, it must pass validation:

• A trigger must be set (not Manual).
• At least one action step must be added.
• At least one messaging step must have content configured.
• If sending WhatsApp messages, your WhatsApp channel must be connected.

Troubleshooting

• "Cannot activate — missing: Trigger not set" — Click the trigger card at the top of the canvas and select a trigger event.
• "No message configured" — Add a Send WhatsApp, Email, or SMS step and enter the message content.
• Steps not executing — Check that the flow status is Active and that the trigger event is firing from your connected store.
• WhatsApp messages not sending — Ensure your WhatsApp channel is connected in Settings → Integrations → WhatsApp and that message templates are approved.