AI Teams
Deploy autonomous AI agent squads that work 24/7
Overview
AI Teams are groups of specialized AI agents that collaborate on tasks autonomously. Each agent has a defined role (support, sales, content, research) and can be assigned to specific workflows, conversations, or campaigns.
Agents operate with human-in-the-loop approval workflows — they propose actions and wait for confirmation on high-stakes decisions, while handling routine tasks independently.
Agent Roles
Support Agent
Handles customer inquiries, escalates complex issues, resolves FAQs
Sales Agent
Qualifies leads, follows up on proposals, books meetings
Content Agent
Generates blog posts, social content, email copy on schedule
Research Agent
Monitors competitors, summarizes market data, prepares briefs
Getting Started
- Navigate to
/ai-teams - Click "Create Team" and name your agent squad
- Add agents from pre-built templates or create custom roles
- Define skills, data access, and tool permissions for each agent
- Set approval rules (which actions need human confirmation)
- Activate the team — agents begin working immediately
Guardrails
Every agent operates within defined boundaries:
- • Approval workflows — High-value actions require human sign-off
- • Spending limits — Cap AI credit usage per agent per day
- • Escalation triggers — Auto-escalate to humans on sentiment drops
- • Audit trail — Every action logged with full context
Analytics
Monitor agent performance in real-time at /ai-teams/analytics. Track tasks completed, response times, approval rates, and customer satisfaction scores per agent.
Need help setting up AI Teams?
Check the AI Command Center docs for knowledge base configuration.
AI Command Center docs