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Invalid Phone Number
What It Means
The phone number format is incorrect or not supported.
Common Causes
- Missing country code (e.g., +1 for US)
- Invalid characters (letters, special chars)
- Number too short/long for country
- Country not supported
How to Fix
- 1.Check country code is included (+1, +91, etc.)
- 2.Remove spaces, dashes, parentheses
- 3.Verify number length (10-15 digits typical)
- 4.Check supported countries list
Example
9876543210+919876543210Still having issues? Contact Support
Message Too Long
What It Means
The message exceeds the maximum character limit.
Common Causes
- Message body >4096 characters
- Template variables not properly substituted
- Special characters taking extra bytes
How to Fix
- 1.Keep messages under 4096 characters
- 2.Split long messages into multiple sends
- 3.Use templates for consistent length
- 4.Test message length before sending
Example
A message with 5000+ characters...A message with <4096 charactersStill having issues? Contact Support
Rate Limit Exceeded
What It Means
You've sent too many messages too quickly.
Common Causes
- Sending >80 messages per second
- Burst sending without delays
- Account quality rating is low (Yellow/Red)
How to Fix
- 1.Add delays between messages (50-100ms)
- 2.Use batch sending with rate limiting
- 3.Improve account quality rating
- 4.Contact support for rate limit increase
Still having issues? Contact Support
Invalid Template
What It Means
The template is not approved or doesn't exist.
Common Causes
- Template not submitted for approval
- Template approval pending
- Template rejected by Meta
- Template name misspelled
How to Fix
- 1.Check template is approved in Settings
- 2.Wait for Meta approval (24 hours)
- 3.Review rejection reason and resubmit
- 4.Verify template name spelling
Still having issues? Contact Support
Unsupported Message Type
What It Means
The message type is not supported for this contact.
Common Causes
- Contact doesn't support interactive messages
- Older WhatsApp version on contact's phone
- Message type not available in region
How to Fix
- 1.Use text messages as fallback
- 2.Check contact's WhatsApp version
- 3.Use supported message types only
- 4.Contact support for regional issues
Still having issues? Contact Support
Account Suspended
What It Means
Your WhatsApp Business Account has been suspended.
Common Causes
- Violating Meta policies (spam, abuse)
- Low quality rating (Red)
- Sending prohibited content
- Account security issue
How to Fix
- 1.Check suspension reason in Settings
- 2.Review Meta policies
- 3.Appeal suspension if unjustified
- 4.Contact support for help
Still having issues? Contact Support
Contact Not Found
What It Means
The contact doesn't exist or is not a valid WhatsApp user.
Common Causes
- Phone number not registered on WhatsApp
- Contact deleted their WhatsApp account
- Typo in phone number
How to Fix
- 1.Verify phone number is correct
- 2.Ask contact to install WhatsApp
- 3.Check contact has WhatsApp account
- 4.Try again after 24 hours
Still having issues? Contact Support
Missing Consent
What It Means
You don't have consent to message this contact.
Common Causes
- Contact hasn't opted in
- Consent expired
- Contact unsubscribed
How to Fix
- 1.Get explicit consent from contact
- 2.Use transactional messages only
- 3.Check consent status in Contacts
- 4.Re-request consent if expired
Still having issues? Contact Support